Frequently Asked Questions

What is PromosXchange’s loyalty program?

🏅 PromosXchange VIP Program – Built for Serious Buyers of Branded Merchandise At PromosXchange, we go beyond supplying products — […]

Most of our clients come from referrals. In order to show our appreciation to you, when you refer a friend

This would depend on how much you want for one of your most precious assets – your brand. Your all-inclusive

We are a B2B (business to business) branding service provider. We work primarily with professional service companies, non-profits and government

We’re fortunate enough to rarely have to deal with this situation as we have a team of highly skilled designers.

🤝 We’re Invested in Your Brand — Because It Deserves More At PromosXchange, we don’t believe in cookie-cutter branding. Your

There are 4 ways: – Click the black “Get in Touch” found at the bottom of our webpages and add

🎁 Why We Chat Before Sending You a Sample We’re all about making sure you’re not just satisfied — but

For your security and convenience, PromosXchange does not hold or handle your credit card details on our website itself. Instead,

The delivery cost of a sample is complimentary as long as your delivery location is within our complimentary delivery range.

⏱️ We know timing matters — especially when it comes to events, campaigns, or tight marketing deadlines. That’s why we do

👕 Your branded apparel deserves to look sharp wear after wear — and with the right care, it will. At PromosXchange,

🖨️ At PromosXchange, we love helping clients realise their vision — but we also believe in keeping things respectful, responsible,

Yes, we cover one way delivery costs for all approved returns that fall within our complimentary delivery range for our

🔄 Because trust is everything. At PromosXchange, one of our core values is building long-term, honest relationships with our clients —

If you’ve received a faulty item, simply get in touch with our team — we’ll work quickly to resolve the

💬 Great question — and we’re glad you asked! At PromosXchange, we’re not just about printing logos on products. We’re

📦 We operate from multiple fulfilment hubs across Australia and Globally to support both local and international client needs. We

All factories must abide by all local and national environmental laws The factory/warehouse must have in place policies and procedures

Because we are highly vested in your branding. With more than 10 years in the industry and a portfolio of