If you’ve received a faulty item, simply get in touch with our team — we’ll work quickly to resolve the issue.
Our standard returns period is 14 days from the date of delivery, giving you time to inspect your order. For our XVIP clients, we offer an extended 30-day return window as part of our elevated service promise.
While the promotional products industry typically enforces strict no-return, no-refund policies on customised items, PromosXchange takes a more flexible, client-friendly approach. If something isn’t right, we’ll make it right — that’s our commitment.