Author name: EditorialTeam

How do I make a return?

Need to return a faulty item? There are 4 ways: – Click the black “Get in Touch” found on our

What is your returns policy?

If you’ve received a faulty item, simply get in touch with our team — we’ll work quickly to resolve the

Do you have a warehouse?

📦 We operate from multiple fulfilment hubs across Australia and Globally to support both local and international client needs. We

Environment

All factories must abide by all local and national environmental laws The factory/warehouse must have in place policies and procedures

What are your delivery options?

🚚 At PromosXchange, we know timing is everything — especially when it comes to event merchandise, campaign launches, or last-minute activations.

How do I reorder merchandise?

Whether you are restocking an entire order or just need more custom merchandise, PromosXchange makes it quick and hassle free.

How can I combine orders?

Combining your orders is the best way to save on your costs. If you are from a large organization, ask

What are your payment methods?

For your convenience, we offer a wide variety of payment methods. You can pay via bank transfer and credit/debit (MasterCard, VISA,