❓What if I need help with my merchandise order?
You’re in great hands — helping clients is what we do best.
At PromosXchange, we’re not just here to process your order. We’re love supporting you from start to finish, whether you’re sourcing branded merchandise, placing a bulk promotional products order, or managing a last-minute activation.
Here’s how we’ve got your back:
✅ Expert Branding Advice
With over 20 years in the industry, you’ve come to the right place to get ideas and inspiration. We’ll recommend the best products for your campaign and create complimentary mock-ups so you can visualise the final look before production.
✅ Expert Artwork Assistance
Not sure if your artwork is print-ready? No worries. Our designers will review and enhance your files to ensure everything is perfectly aligned — at no extra charge.
✅ Fast Response Guarantee
We respond to all queries within 2 hours (standard) or 30 minutes for XVIP Black members — or you’ll receive a $25 credit. It’s part of our Service Response Guarantee.
✅ Happiness Guarantee
We’re committed to making sure you’re more than satisfied — we want you to be 200% happy with your experience. We’re here to guide you through product selection, branding options, order tracking and more. We’re quick to respond and ready to help.
📞 Need help now?
Call us on 1800 776 667 or reach out via email or live chat. We’re here to make it easy.