We always provide a virtual mock-up of how your design will look on a promotional item and only proceed with…
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Can you provide storage and fulfilment for my merchandise?
If you have purchased merchandise from PromosXchange, we certainly can help you with the storage and fulfilment of such merchandise.…
Continue ReadingCan I make changes or cancel my order once it has been placed?
Once we receive your order, we work swiftly to get the job fulfilled as quickly as we can. Any order…
Continue ReadingHow large will my logo/design be imprinted?
We always provide a virtual mock-up of how your design will look on a promotional product including the imprint size.…
Continue ReadingWhat is GST and why do you charge it?
PromosXchange is a proprietary limited company registered for goods and service tax (GST) on our sales. Due to our high…
Continue ReadingWhat are your hours of operation?
We are open and available via our phone 1800 776 667 AEST Monday – Friday 9AM to 5.00PM.Feel free to…
Continue ReadingHow soon can I expect to receive my order once it is placed?
Production times vary. The production time listed below each item (if stated) is only an estimation. We can usually turnaround…
Continue ReadingWhy should I choose PromosXchange?
These are just a few reasons to choose PromosXchange: Trusted by Big Brands – being a 100% Australian company with…
Continue ReadingDo you have a warehouse?
We have multiple locations in Melbourne, Brisbane, Sydney and Southeast Asia like, China, Philippines and Singapore. As we not only…
Continue ReadingHow is my custom merchandise pricing determined?
Our consultation is customised to your specifications and situation. Your all-inclusive PromosXchange price is mainly determined by: – the product/s…
Continue ReadingHow do I know if my order delivery will be on schedule?
At PromosXchange, your estimated delivery date is of utmost importance to us. We would only take on your job if…
Continue ReadingHow do I reorder merchandise?
Whether you are restocking an entire order or just need more custom merchandise, PromosXchange makes it quick and hassle free.…
Continue ReadingHow can I combine orders?
Combining your orders is the best way to save on your costs. If you are from a large organization, ask…
Continue ReadingHow do I get a promotional product quote?
Get a promotional product quote We make it easy for you to get a quote for your promotional product order…
Continue ReadingWhen will I receive my merchandise order?
For most apparel like custom tees, standard delivery within the metro Sydney, Brisbane, Adelaide, Canberra and all areas in Victoria…
Continue ReadingWhat happens after I place my custom merchandise order?
Each promotional product order is reviewed by the PromosXchange production team to make sure your design is perfect for imprint…
Continue ReadingHow do I order my design to be printed on different products with different colours and/or styles?
If you have one design, but want multiple products, styles, or colours, PromosXchange will always give you the best volume…
Continue ReadingWhat is the minimum quantity I need to order at any one time?
The minimum order for each product differs from each item and the imprint you require. Apparel & caps: Minimum quantity…
Continue ReadingHow much do I need to order at any one time?
$500 worth of branding and/or custom products.
Continue ReadingAre there any benefits from reorders?
At PromosXchange, the more loyal, the more royal we treat you. All new clients are automatically part of our Waiting…
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