You can access different status levels when you join PromosXchange’s loyalty program. There are 3 different status levels: 1. Waiting…
Continue ReadingFrequently Asked Questions
What do I get for referring someone to you?
Most of our clients come from referrals. In order to show our appreciation to you, when you refer a friend…
Continue ReadingWhat is Your Customer Service Guarantee?
We respect that you have questions and need a response promptly. As part of our customer service guarantee, we promise…
Continue ReadingHow much is it?
This would depend on how much you want for one of your most precious assets – your brand. Your all-inclusive…
Continue ReadingWhat industries do PromosXchange deal with?
We are a B2B (business to business) branding service provider. We work primarily with professional service companies, non-profits and government…
Continue ReadingWhat if I don’t like the design you have come up with?
We’re fortunate enough to rarely have to deal with this situation as we have a team of highly skilled designers.…
Continue ReadingWhy do I need to be consulted before I receive a quote?
Because we are highly vested in your brand and believe in giving it due care rather than treating your brand…
Continue ReadingHow do I get a quote?
There are 4 ways: – Click the black “Get in Touch” found at the bottom of our webpages and add…
Continue ReadingWhy do I need to be consulted before I receive a sample?
We are all about making you 200% happy with us. This is why we offer complimentary sampling including complimentary delivery…
Continue ReadingCan I pay on your website?
For your security and convenience, PromosXchange does not hold or handle your credit card details on our website itself. Instead,…
Continue ReadingDo I have to pay for delivery of a sample?
The delivery cost of a sample is complimentary as long as your delivery location is within our complimentary delivery range.…
Continue ReadingHow soon can I expect to receive my order once it is placed?
Production times vary. The production time listed below each item (if stated) is only an estimation. We can usually turnaround…
Continue ReadingHow do I care for custom printed apparel?
At Promosxchange, we ensure that all are garments are from the best manufacturers, undergo high quality control standards, have fabrics…
Continue ReadingDo you sell celebrity merchandise?
We are happy to customise merchandise with your required branding as long as you have copyright to do so. For…
Continue ReadingWhat sort of imprint message or logo will you not do?
We are happy to customise merchandise with your required branding as long as the branding is not offensive and you…
Continue ReadingDo you cover all delivery costs for returns?
Yes, we cover all delivery costs for all approved returns that fall within our complimentary delivery range for our VIPX…
Continue ReadingWhy do you have such a liberal returns policy?
Trust is one of our core values at PromosXchange. With our liberal returns policy, we hope to build trust with…
Continue ReadingWhat is your returns policy?
We handle returns on a case-by-case basis with the ultimate objective of excelling our client’s expectations. We wholeheartedly stand behind…
Continue ReadingWhy should I choose PromosXchange?
These are just a few reasons to choose PromosXchange: Trusted by Big Brands – being a 100% Australian company with…
Continue ReadingDo you have a warehouse?
We have multiple locations in Melbourne, Brisbane, Sydney and Southeast Asia like, China, Philippines and Singapore. As we not only…
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